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Short Codes
Descriptions for
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Self
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SR
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Known
Issues on
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Self
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Completed
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Complaints
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#
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NTT cases page
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Completed
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Escalation
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cases
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Within TAT
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After
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Resolution
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1
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Call Drop / Voice
Break/ Cross Talk
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CD / VB/ CT
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2
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Signal Complaint
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SC
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3
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No Audio/Audio Loop
Back
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NA
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4
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Echo
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EC
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5
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Insufficient Balance
Complaint
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IB
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6
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Outgoing Mobile to
Mobile
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OM
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7
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Incoming Mobile to
Mobile
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IM
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8
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Balance Check Complaint
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BC
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SMS Outgoing
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SO
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10
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SMS Incoming
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SI
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PRBT Complaint
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PC
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12
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PTCL Outgoing Complaint
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PO
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13
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PTCL Incoming Complaint
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PI
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14
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ISD Outgoing
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IO
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Complaint ID
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15
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ISD Incoming
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II
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16
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Card Recharging Complaint
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CR
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17
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111 Connectivity Complaints
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111
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18
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Juke Box
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505
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19
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Barring
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Barring
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20
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IRoam
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IR
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21
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Voice Mail PIN Reset
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VM
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22
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Power Failure
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PF
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23
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Multiple issues cases
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Add “ / ” in between the short codes
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||||||||||
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24
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International SMS
Complaint (NCU
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INTSO
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||||
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Escalation)
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||||||
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25
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Islamic Portal
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2020
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26
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555 VAS Portal
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55501
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|||||
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Weight Loss
How to Lose Fat
How to prevent Obesity
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